Contact and Complaints | Wanda by Avios Travel Insurance

Making a complaint

We understand that sometimes things don’t go to plan, and you may want to raise a complaint. It’s important that you get in touch with us, so that we can address your concerns.

As a first step, please get in touch with our team through our Support Centre or by emailing complaints@email.wanda.world

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You’ll need to tell us:

1. Your personal details 

2. Your policy or claim number 

3. What has gone wrong 

4. What you would like us to do to put things right

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We will try to address and resolve your complaint as soon as possible. In any case, you’ll receive an initial response within 3 business days.

You can find the full details of our Complaints Process in the Policy Document

Need some help?

In the case of emergencies call our 24/7 support line on +44 (0) 1243 975 315

If you have any questions about our claims process, policies or service, visit our support page

About our travel insurance

Wanda by Avios is arranged and administered by Open Insurance Services UK Limited, which is authorised and regulated by the Financial Conduct Authority (firm reference number: 988625) and registered in England and Wales (company number: 9365669). You can confirm this on the Financial Services Register at www.fca.org.uk/register. Wanda by Avios is a trading name of Avios Group (AGL) Limited, which is an Appointed Representative of Open Insurance Services UK Limited. Avios Group (AGL) Limited is registered in England and Wales (company number: 02260073) and is not part of the same corporate group as Open Insurance Services UK Limited.

Open Insurance Services UK Limited offers insurance products from a panel of insurers and uses the Wanda by Avios and Avios brands under licence from Avios Group (AGL) Limited.

¹Get 20 Avios for every £1 you spend on Wanda by Avios up to a maximum of 1,000 Avios. Applies to each policy you buy. To be eligible to earn Avios with your purchase, you must be a British Airways Executive Club member. Terms apply. For more detail on Avios and the British Airways Executive Club click here.

² Avios Protect: You may be covered for the reinstatement of Avios that you redeemed through ba.com or britishairways.com through your British Airways Executive Club account for any of the unused non-refundable prepaid expenses we cover under the 'Cancelling your trip', 'Cutting your trip short' or 'Travel delay and abandonment' sections of your Policy Document. Reinstatement only applies if the points are not reinstated by your travel provider or Avios Group (AGL) Ltd separately. For further details, please see your Policy Document.